Paratransit is the term used in North America for special transportation services for people with disabilities, often provided as a supplement to fixed-route bus and rail systems by public transit agencies.[1] Paratransit services may vary considerably on the degree of flexibility they provide their customers. At their simplest they may consist of a taxi or small bus that will run along a more or less defined route and then stop to pick up or discharge passengers on request. At the other end of the spectrum—fully demand responsive transport—the most flexible paratransit systems offer on-demand call-up door-to-door service from any origin to any destination in a service area. In addition to public transit agencies, Paratransit services may be operated by community groups or not-for-profit organizations, and for-profit private companies or operators.
Typically, minibuses are used to provide paratransit service. Most paratransit vehicles are equipped with wheelchair lifts or ramps to facilitate access.
In the United States, private transportation companies often provide paratransit service in cities and metropolitan areas under contract to local public transportation agencies. Transdev, First Transit and MV Transportation are among the largest private contractors of paratransit services in the United States and Canada.
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